Client Satisfaction


[Counseling Hope]
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KPCC conducts an on-going community review of it's services.
If you have received help through a service the Center, we hope you will participate.
Give us your feedback

 

 

How Much Help Can I Get?

  While there are no guarantees of outcomes,
  it is surprising how effective talking with a skilled professional can be.

  In our most recent Client Satisfaction Survey

  • we had a 95% overall positive satisfaction rate,
  • 3 out of 4 of our clients rated their satisfactions as "very positive"
  • 86% responded that the services were "very helpful"
  • 95% said they would recommend our services to others

In fact, our number one source of new clients is through the recommendation of former clients!



Here is what some of our clients have written:
 

I am becoming the person I always wanted to be, and have weathered storms that, without my counselor's help, I would not successfully sailed smoothly through. I use skills I have learned every day.
I believe the help I received from KPCC was literally life-saving. In only a couple of sessions my partner and I were able to establish a basic stability in our marriage that I believe will be a first step towards a foundation of a long life together marked by great happiness. Thank you helping us find ways to show each other that no matter how stressful something becomes, we are available to and committed to one another. I am endlessly grateful for this help.
I really received a lot of very usable and needed help from my counselor. I was having a hard time with a relationship and work. I learned a lot more about myself and fabulous techniques to stay balanced. What a blessing I received from KPCC. I have recommended KPCC to many people! I hope they have taken advantage of what great services you have available for them.
My counselor has the holy spirit and has offered counseling over the phone when I couldn't get in to see her over my delayed grief. She pulled me through it.
it was a time to reflect on who we are, our goals, how we relate to one another, issues of trust. the time was very helpful and provided clarification of issues
I cane to help and found the wonderful, life saving help that I needed. Perhaps, you can say that I've become a "wounded healer". I've learned to like myself and love others. When I needed love, acceptance, appreciation, and a Way to find a new life, KPCC was there for me and I love every staff member that I've met. Thanks to all of you from all of me.

 

 

My counselor and I had a really good talk yesterday. It was very helpful, and I am feeling more at peace about many things than I have in some time. Anyway, I just want again to express my gratitude for my counselor and for his patience and his help. He has a gift. His ability to talk about life's challenges in a spiritual context without it being formally religious has been a huge benefit to me. I am more than pleased to have my great experience at KPCC shared with others, anytime.

I have been a client of various members of your staff of and on for many years. For the past 15 years or so I have met with my counselor sometimes regularly and sometimes very occasionally. I recently wrote a meditation for a Lenten Lectionary at my church. It includes a paragraph that describes the wonderful help given to me by your staff in general and Sky in particular. Here it is. "Recently I stumbled onto a means of experiencing God which has become a daily exercise. It began with my counselor telling me that research had shown that thankfulness is physically helpful to the heart. Having had bypass surgery a few years ago, that caught my attention and I decided to experiment. I began spending a few minutes a day focusing on specific things for which I am thankful. I found that this practice made a big difference in my mood. As I consciously brought thankfulness into my mind, I began to realize that thanking implies one who is thanked, which for me is God. I did not initiate this practice as a means of seeking God but having a greater sense of God's presence is certainly what happened. This practice of thankfulness has had other results as well. I am much less prone to feel slighted. Relations with key people in my life have become much more comfortable.

I just wanted to let you know how much we appreciate all you have done for us. The help over the years has always been excellent, but this past week you have surpassed yourself. How much our therapist cared touched us very much. Today is a day for you to give yourself a pat on the back.

It's been over one year since I have been to KPCC for counseling (it's not easy blending families, is it?). However, I use what I learned every day. I often find myself saying, "W.W.S.S.?" (What Would Sabrina Say?)

I am very appreciative for the opportunity to work with my counselor. His wisdom and gentle spirit provided a safe and encouraging environment on which to explore my soul.

With out my counselors help, I would still be walking in the dark side of things; I have become a better person because of the help from kpcc. I am more stable, able to tolerate things much better and am able to see the "other side" of things much clearer

I feel really good about contributing to KPCC. My gift does what I want my gift to do, it helps people. I have been blessed in my life, and I want to share my blessing. KPCC has made a big difference in my life. I am grateful.

The services of KPCC are many and varied. Our group of twenty individuals received enlightenment and new understanding on a subject perplexing all of us. All of us face dealing with intangible questions, and great benefit was derived from opening new pathways of thought. The discussion was of great interest and benefit to our group and was greatly appreciated. We thank you very much.

 

 


 

KPCC conducts an on-going community review of it's services.

If you have received help through a service the Center, we hope you will participate.

If you would be willing to provide KPCC with a brief testimonial describing how KPCC has helped you, or with feedback for improvement, please click here:
Give us your feedback

Thank you for your time and help!

 


Have you been helped by counseling or another service of KPCC?

KPCC conducts an on-going community review of it's counseling services.
If you have received help through counseling or another service of the Center,
we hope you will participate.
Click here to provide a brief testimonial about counseling with us

Click here to read testimonials by others
regarding our counseling services

 

                             
                                    
[Company Logo Image]
                                      more than just a quiet presence
                                    for over 35 years

                                  and now a samaritan counseling center


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Last modified: April 22, 2008  

KPCC, 16 Leon Sullivan Way, Charleston, WV 25301     304-346-9689      All rights reserved